Shipping policy
This Shipping Policy explains how orders placed on our website are processed and delivered by LCASAVINECE PTE. LTD (“we”, “us”, or “our”).
Company Information
Company Name: LCASAVINECE PTE. LTD
Address: 60 Paya Lebar Road #04-16 Paya Lebar Square, Singapore 409051
Email: info@lcasavinece.shop
Phone: +852 9914 577
Carriers
We work with reliable shipping providers such as SingPost, Ninja Van, and DHL Express to ensure that your home décor orders are delivered safely and efficiently. The carrier used may depend on package size, weight, shipping destination, and available service options.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding Singapore public holidays.
During peak seasons, holidays, or promotional periods, please allow additional time for order processing and packaging.
Packaging
All items are carefully packaged to prevent damage during transit. Packaging may include protective wrapping, sturdy boxes, cushioning materials, or protective inserts.
Special packaging requests, such as gift wrapping or premium boxes, may incur additional fees clearly displayed at checkout.
Estimated Delivery Time
Delivery times displayed at checkout are estimates and may be affected by weather conditions, holidays, carrier delays, high shipping volume, or other unforeseen circumstances.
Shipping Costs
Shipping fees are calculated at checkout based on destination, package size, weight, and selected shipping service. Applicable GST or taxes will be shown separately.
Free standard shipping is available for orders totaling USD 128.00 or more (after discounts/coupons). Additional charges for premium packaging or expedited shipping will be disclosed before order completion.
Order Tracking
Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.
Address Accuracy
Please ensure your shipping address is complete and accurate, including apartment/unit number and a valid phone number.
We are not responsible for delays, failed deliveries, or extra costs due to incorrect/incomplete addresses. Returned packages may incur additional shipping fees.
Damaged or Lost Items
If your order arrives damaged or is lost, please:
- Take photos of the outer packaging
- Take photos of the inner packaging
- Take photos of the damaged item
- Contact us promptly with your order number and photos
We will provide a solution in accordance with our Refund & Return Policy, which may include replacement, partial refund, or full refund.
Risk of Loss
Risk transfers to you once the package is handed to the carrier. We assist with delivery issues caused by carrier problems or uncontrollable factors according to our policies.
Additional Fees for Packaging and Insurance
Some items may require extra protective packaging or shipping insurance. Fees will be disclosed at checkout.
Changes to This Shipping Policy
We may update this policy from time to time. The latest version will be posted on our website with an updated “Last Updated” date. Continued use of the website constitutes acceptance of the revised policy.
Contact Information
LCASAVINECE PTE. LTD – Shipping Support
Email: info@lcasavinece.shop
Phone: +852 9914 577
Address: 60 Paya Lebar Road #04-16 Paya Lebar Square, Singapore 409051